|
| What are your hours? (Delivery) |
| Both Manhattan and Brooklyn open everyday at 12 noon. Closing time is 9pm on Sunday, Monday, Tuesday and Wednesday. On Friday, Saturday and Sunday we close at 10pm. |
| top |
| |
|
| I live nearby do you deliver? How much does it cost? (Delivery) |
Yes! Both stores deliver everyday in the local area. See below for a map of each stores' local area. Delivery is free for purchases over $25 in the local area. Just call us or shop online using the menu above. We will deliver the same day if you get your order in withing about 30 minutes of closing time. If it is close to closing time your best bet is to call the store to be sure we can take care of you.
Manhattan Local Delivery Area -- Fort Greene Local Delivery Area |
| top |
| |
|
| Do you offer case discounts? (Delivery, Out of State Shipping) |
| Yes for delivery in the local area or for in-store pick up we offer 15% off 12 bottles or more on wine. There are no discounts on any spirits, however, if for instance you wanted to make a bottle of spirits the 12th bottle we will give you the 15% off on the wine. Van deliveries outside our local area and Fedex shipments do not qualify for the 15% off discount. |
| top |
| |
|
| I live outside New York State can you ship to me? (Out of State Shipping) |
| We ship wine to most states with a few exceptions. We do not ship any liquor outside New York State. If you live in Indiana, Kentucky, Maryland, New Hampshire, Pennsylvania, Tennessee and Utah sorry we cannot ship to you. |
| top |
| |
|
| What is The Greene Grape Rewards Program? (Rewards Programs) |
| This is our way of thanking you for shopping with us. Once you reach the spending target for your store ($250 for Brooklyn or $350 for Manhattan) on full priced wines and spirits, we'll send you a voucher worth $20 dollars. Promotionally priced wine, sales, case discounts, gift certificate purchases, and voucher redemptions unfortunately don't count towards your reward earnings. |
| top |
| |
|
| Why do I have to give you my mailing and email address anyway? (Rewards Programs) |
| We will automatically send you your voucher in the mail, so we'll need your address. If your mail is returned to us, we can notify you by email to update your contact information. We promise not to sell your information to any third parties or spam you unreasonably. You might hear from us from time to time about our great promotions, tastings, events, and classes—only the stuff we know you wouldn't want to miss. Also, you may opt out of our emails at any time. |
| top |
| |
|
| What can I use my voucher for? (Rewards Programs) |
| Absolutely anything in the store, except gift certificate |
| top |
| |
|
| How do I find out how close I am to earning a voucher? (Rewards Programs) |
| Just ask any of our helpful staff members and they will look up your information in our database. Be sure to check if we have your correct mailing address. |
| top |
| |
|
| Once I've crossed the spending target, when can I expect my voucher? (Rewards Programs) |
| Within 4 weeks of breaking the spending target amount for your store. If you've made additional purchases, they will automatically be applied towards earning your next voucher. |
| top |
| |
|
| How long is my voucher good for? (Rewards Programs) |
| Six months from date of issue. |
| top |
| |
|
| Is there a limit to how many vouchers I can receive? (Rewards Programs) |
| Not at all! The day you cross the spending target for your store on full price wine or spirits, you earn a voucher. Your account will reset the next day and you begin earning again towards the next voucher. |
| top |
| |
|
| What if my dog eats my voucher, or I lose it? (Rewards Programs) |
| Bad dog! Unfortunately, our vouchers cannot be replaced or reissued. |
| top |
| |
|
| Do I need to carry around a membership card to earn my rewards? I have tons of those. (Rewards Programs) |
| Nope. Just tell the sales person your name and we'll keep track of your earnings for you. |
| top |
| |
|
| What if I forget to tell your knowledgeable sales staff my name when I make a purchase? (Rewards Programs) |
| The only way to earn rewards is to have our staff record your information when you make a purchase. But don't worry, they'll remind you. |
| top |
| |
|
| Can I give my voucher to a friend? (Rewards Programs) |
| No. Besides, you earned it. Do something nice for yourself for a change. |
| top |
| |
|
| What happens if I don't spend $20 when I redeem it? Can I use more than one voucher at a time? (Rewards Programs) |
| Your voucher is just like cash. If you spend $18, you still have $2 to spend on your next bottle. You can certainly use more than one voucher at a time, as long they are still valid. |
| top |
| |
|
| Can I earn points or redeem my voucher at both stores? (Rewards Programs) |
| Sorry no. Vouchers can only be redeemed at the store where they were earned. Each Greene Grape store is independently owned and operated so a voucher you received for purchases in the Brooklyn store will not work in Manhattan and visa versa. |
| top |
| |
|
| Can I combine my voucher with other discounts, like a coupon or another promotion? (Rewards Programs) |
| Sure! The more the merrier. That's why we call it a reward. |
| top |
| |
